Survey Form

Rental Information
*Rental Unit:
*Arrival Date:
1. How would you rate your rental accommodations on an overall basis?
	Excellent Good Fair Poor
2. How would you rate the following?
Reservation Process	Excellent Good Fair Poor
Cleanliness of Accommodations	Excellent Good Fair Poor
Availability of In-Room Amenities	Excellent Good Fair Poor
Value of Accommodations	Excellent Good Fair Poor
Overall Service Experience	Excellent Good Fair Poor
3. Was everything working in your rental?
	Yes No
4. Were additional service requests fulfilled in a timely manner?
	Yes No
5. How would you rate our staff in terms of their courtesy and responsiveness?
On-site service team	Excellent Good Fair Poor
Housekeeping Team	Excellent Good Fair Poor
6. Was anyone on our team especially helpful to you?

7. Have you stayed at Beach Castle Resort before?
	Yes No
8. How did you hear about us?
	Internet Print Advertisement Email Direct Mail Piece Brochure Word of Mouth Chamber Referral Other
9. Would you stay with us again?
	Yes No
10. Your suggestions for service or product enhancement?

Contact Information / Mailing Address
*First Name:
*Last Name:
*E-Mail:
*Home Phone:
Work Phone:
*Street Address:

*City:
*State:
*Zip/Postal Code:
Country: